Cancellation Policy

Skincare by Susan is by appointment only, your appointment is time reserved exclusively for you! Please review our cancellation policy.
If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice. If you need to cancel your appointment please call the office at: 415-578-0284. The following fees may be assessed at our discretion:
More than 24 hours notice Service will be cancelled at no charge
Less than 24 hours notice 50% of the service price will be charged
Failure to show without notice 100% of the service price will be charged


Please understand that arriving late may limit the time available for your treatment, thus lessening its effectiveness and your pleasure. Your timely arrival is appreciated. We recommend to show up 10 to 15 minutes earlier for paper work.
Gift Certificates cannot be returned for cash value, only traded-in for product or service(s) up to the value of the certificate.